Shipping
Order Processing
Orders are processed within 3–5 business days (Monday–Friday, excluding holidays). During new product launches, promotional events, holidays, and sale periods, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please note that processing time is separate from shipping time.
United States Orders
To provide the fastest possible delivery, orders may be fulfilled from either our U.S. warehouse or one of our international fulfillment partners, depending on product availability.
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Orders shipped from our U.S. warehouse typically arrive within 5–7 business days after processing.
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Orders shipped from our international fulfillment partners typically arrive within 7–10 business days after processing.
Mayfemme offers free standard shipping on U.S. orders over $85, unless otherwise stated during promotional events or sale periods. Shipping rates for orders below the free shipping threshold are calculated at checkout.
Expedited shipping options may be available at checkout depending on your location and product availability.
UPS does not deliver to PO Boxes. If a PO Box address is provided for a UPS shipment, your order may be shipped using the closest USPS service available.
All shipping charges are non-refundable once an order has shipped.
If you need to modify or cancel your order, please contact support@mayfemme.com as soon as possible. We begin processing orders quickly, so changes or cancellations cannot be guaranteed and are only possible before your order enters fulfillment.
International Orders
Standard international shipping typically takes 7–21 business days after your order has been processed.
Mayfemme offers free standard international shipping on orders over $150, unless otherwise stated during promotional events or sale periods.
Shipping costs for orders below the free shipping threshold are calculated at checkout.
A valid email address and, where required by the destination country or shipping carrier, a phone number must be provided during checkout. Failure to provide accurate information may result in shipping delays or unsuccessful delivery.
If your billing or shipping address is entered using a language or character set that cannot be processed by our shipping partners, your order may be delayed until the information can be verified.
International orders may be subject to customs inspections, import duties, taxes, VAT, or other local fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
If a package is refused by the recipient or cannot be delivered due to incorrect information provided during checkout, any return shipping fees, customs charges, or carrier fees may be deducted from any eligible refund.
Delivery estimates are provided by our shipping partners and are not guaranteed. Unexpected delays caused by customs, weather, carrier disruptions, or other circumstances beyond our control may occasionally occur.
Lost, Stolen & Damaged Packages
If your package is lost in transit before being marked as delivered, please contact us at support@mayfemme.com. Once the carrier confirms that the shipment has been lost, we will gladly send a replacement free of charge.
If your tracking shows that your package has been delivered but you are unable to locate it, please contact the shipping carrier directly to submit a claim. We are happy to provide any shipment or carrier information you may need; however, claims must be submitted by the recipient.
Unfortunately, we are unable to refund or replace packages that have been marked as delivered and are believed to have been lost, stolen, or misplaced after delivery.
If your order arrives damaged during shipping, please refer to our Returns & Refunds Policy for instructions and eligibility requirements.
Delivery Estimates
All delivery timeframes are estimates only and are not guaranteed.
While we work closely with our shipping partners to deliver orders as quickly as possible, delays caused by customs processing, severe weather, holidays, carrier disruptions, or high shipping volumes may occasionally occur.
Questions
If you have any questions regarding shipping or your order, please contact us at:
For information regarding damaged items, returns, cancellations, and refunds, please visit our Returns & Refunds Policy: