Returns
Return
Eligible items may be returned within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused and unworn.
- Be in their original packaging.
- Include all original accessories, tags, and inserts.
- Be in resalable condition.
All returns require prior authorization. Returns sent without first contacting us may be refused.
To request a return, please contact support@mayfemme.com.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method minus the original shipping charges. Shipping charges are non-refundable.
Refund processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for all return shipping costs unless the item was received damaged, defective, or we shipped the incorrect product.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Damaged, Defective & Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact support@mayfemme.com within 72 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the product and packaging.
Once reviewed, we will determine the appropriate resolution, which may include a replacement or a full refund.
Lost Packages
If your package is confirmed by the shipping carrier as lost in transit, please contact us within 15 days of the last tracking update. Once the carrier confirms the shipment has been lost, we will gladly send a replacement at no additional cost.
If your tracking shows the package as delivered but you cannot locate it, you must contact the shipping carrier directly to submit a claim. We are happy to provide any shipment information you may need; however, claims must be submitted by the recipient.
We are unable to issue refunds or replacements for packages marked as delivered that are lost, stolen, or misplaced after delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an incorrect address is provided and the order cannot be delivered, we are unable to offer a refund, you may place a new order using the correct shipping address. We will either refund the shipping cost of the new order or provide a one-time discount code equivalent to the shipping fee.
Refused or Unclaimed Packages
Orders refused by the recipient or returned as unclaimed are not eligible for a refund.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders may be cancelled any time before they enter fulfillment; however, cancellations cannot be guaranteed because we begin processing orders shortly after they are placed.
Non-Returnable Items
The following items cannot be returned or refunded:
- Sale and clearance items.
- Final sale items.
- Gift cards.
- Personalized or custom-made products.
- Earrings (for hygiene reasons).
- Opened beauty or skincare products.
- Bundle offers.
- Digital products.
- Any item that has been used, worn, washed, altered, or damaged after delivery.
Exchanges
We do not currently offer exchanges.
If you would like a different item, size, or color, please place a new order after your return has been processed (if eligible).
European Union Customers
If your order is delivered to a country within the European Union, you may have the legal right to withdraw from your purchase within 14 days of delivery under applicable consumer protection laws.
To exercise this right, please contact support@mayfemme.com before returning your order.
Please note that products must still meet our return eligibility requirements unless otherwise required by applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact: